Jane Rewards Program Terms & Conditions
Last Updated: July 25, 2026
These Jane Rewards Program Terms and Conditions (“Rewards Terms”) govern participation in the Jane Rewards loyalty program (“Jane Rewards” or the “Program”) offered by Very Jane LLC (“Jane,” “we,” “us,” or “our”).
By participating in Jane Rewards, earning or redeeming points, or otherwise using Program benefits, you agree to these Rewards Terms, as well as Jane’s general Terms of Use and Privacy Policy.
1. Program Overview
Jane Rewards is a loyalty program that allows eligible customers to earn points, qualify for membership tiers, and redeem available points toward eligible purchases on VeryJane.com.
Participation in Jane Rewards is free. No purchase is required to create a Jane account or enroll in the Program.
Jane Rewards points have no cash value and may be used only as described in these Rewards Terms.
2. Eligibility and Enrollment
Jane Rewards is available to individuals who:
- Have a valid Jane customer account
- Provide accurate account information
- Are legally permitted to participate in the Program
- Comply with these Rewards Terms and Jane’s other applicable policies
Customers are automatically enrolled in Jane Rewards when they create an eligible Jane account or when an account is created as part of a qualifying purchase.
Only one Jane Rewards membership is permitted per person. Rewards accounts, points, tier status, and benefits may not be shared or combined between multiple accounts except at Jane’s discretion.
Customers are responsible for maintaining accurate account information and protecting their account login credentials.
3. Earning Points
Customers may earn Jane Rewards points through eligible activities, including:
- Making qualifying purchases
- Leaving an eligible product review
- Participating in other activities or promotions identified by Jane
Purchase-Earning Rates
Points earned on qualifying purchases are based on the customer's Jane Rewards tier at the time the order is placed:
Select Tier
- Tier qualification: $0–$99 in qualifying spend during the applicable 12-month period
- Earning rate: 1 point per eligible $1 spent
- Enrollment bonus: 100 points
Insider Tier
- Tier qualification: $100–$299 in qualifying spend during the applicable 12-month period
- Earning rate: 2 points per eligible $1 spent
- Tier-entry bonus: 200 points
All Access Tier
- Tier qualification: $300 or more in qualifying spend during the applicable 12-month period
- Earning rate: 3 points per eligible $1 spent
- Tier-entry bonus: 300 points
Customers may also earn:
- 25 points for submitting an eligible product review
- Other points offered through limited-time activities or promotions
Jane may establish eligibility requirements, limits, waiting periods, or verification procedures for any point-earning activity.
4. Qualifying Purchase Amount
Unless otherwise stated, purchase points are calculated on the eligible merchandise subtotal after discounts, promotional codes, redeemed rewards, account credits, and other price reductions have been applied.
The following amounts do not earn points unless Jane expressly states otherwise:
- Taxes
- Shipping and handling charges
- Gift-card purchases
- Previous purchases
- Canceled or unsuccessful transactions
- Refunded or returned merchandise
- Other items or transactions excluded by Jane
Points are rounded according to the Program’s current calculation method.
5. When Points Are Awarded
Purchase points are added to the customer's account after a order is placed.
Points earned through reviews or other activities may require verification before they are added.
Points may take up to 1 business day after an eligible activity to appear in a customer's account.
Customers can view available points and tier status by signing into their Jane account and visiting the Jane Rewards dashboard.
6. Tier Qualification and Status
A customer's tier is determined by qualifying spend during a rolling 12-month period.
As purchases become more than 12 months old, they no longer count toward the customer's tier qualification total. A customer's tier may increase or decrease as qualifying spend changes.
Tier upgrades occur automatically after the qualifying spend has been processed and reflected in the customer's account.
When a purchase moves a customer into a higher tier:
- The purchase that triggered the tier change earns points based on the customer's tier when the order was placed.
- The higher earning rate applies to future qualifying purchases after the new tier is reflected in the customer's account.
- The higher rate is not applied retroactively to the purchase that triggered the upgrade.
Tier status does not guarantee access to any benefit indefinitely. Customers must continue meeting applicable qualification requirements.
7. Tier-Entry and Enrollment Bonuses
Select customers may receive 100 enrollment bonus points when they first join Jane Rewards.
Insider customers may receive a one-time 200-point bonus when they first unlock the Insider tier.
All Access customers may receive a one-time 300-point bonus when they first unlock the All Access tier.
Unless otherwise stated, each enrollment or tier-entry bonus may be earned only once per customer and is not awarded again if a customer later drops to a lower tier and requalifies.
Tier-entry bonuses are separate from purchase points and are not multiplied during bonus-points promotions unless the applicable offer specifically states otherwise.
8. Product Review Points
Customers may earn 25 points for submitting an eligible product review.
To qualify:
- The review must be connected to an eligible purchase or product, where required.
- The review must comply with Jane’s review guidelines.
- Duplicate, fraudulent, abusive, misleading, or otherwise ineligible reviews do not qualify.
- Jane may limit the number or frequency of reviews eligible for points.
Points are awarded for submitting an eligible review, regardless of whether the review is positive or negative.
Jane may remove points associated with a review that is later found to violate applicable guidelines.
9. Bonus-Points Promotions
Jane may occasionally offer limited-time opportunities to earn bonus points, double points, points multipliers, fixed-point awards, or other promotional benefits.
Each promotion may include separate offer details regarding:
- Promotion dates and times
- Qualifying purchases or activities
- Minimum purchase requirements
- Earning rates
- Eligible customers or tiers
- Point limits
- Exclusions
- Activation requirements
- Whether the promotion can be combined with other offers
Unless the applicable promotion states otherwise:
- Promotional points apply only to standard points earned from qualifying purchases.
- Customers must be signed into the Jane account associated with their Rewards tier when ordering.
- The promotional rate is based on the customer's tier when the qualifying order is placed.
- Tier-entry bonuses, enrollment bonuses, review points, and other activity-based points are not multiplied.
- A points multiplier cannot be combined with another points multiplier.
- Eligible sale pricing and promotional codes may still be used.
- Previous purchases do not qualify.
- Promotional points are subject to the same return, refund, cancellation, expiration, and correction rules as standard points.
If promotional offer details conflict with these Rewards Terms regarding a specific promotion, the promotional offer details will control for that promotion.
10. Redeeming Points
Customers must have at least 100 available points before points may be redeemed.
Available points may be applied toward eligible purchases during checkout.
Once the minimum redemption threshold has been reached:
- Points do not need to be redeemed in preset increments.
- Customers may redeem any available number of points, subject to applicable checkout requirements.
- The total redemption amount may not exceed the eligible order amount minus $0.50.
- Every order must retain a minimum charge of $0.50.
100 Points equal $1.00 in reward value.
Points may not be redeemed for:
- Cash
- Gift cards
- Taxes
- Shipping and handling charges
- Other excluded products, fees, or transactions identified by Jane
Jane may establish additional redemption limits or restrictions and will disclose material restrictions before redemption.
11. Combining Points With Other Offers
Unless otherwise stated, points may be redeemed on an order that also includes eligible sale pricing or a promotional code.
Certain discounts, promotions, products, or checkout methods may not be eligible for point redemption. Any material restriction will be disclosed with the applicable offer or during checkout.
Points cannot be combined, transferred, sold, assigned, or exchanged between customers or accounts.
12. Returns, Refunds, and Cancellations
If an order or item is canceled, returned, refunded, or partially refunded, Jane may deduct the standard and promotional points earned from the affected purchase.
The number of points deducted will be based on the refunded amount and the earning rate originally applied.
Redeemed points used on an order are never refunded. However, Jane may, at its discretion, issue reward points on a case-by-case basis for certain scenarios.
A return or refund may result in:
- A reduced points balance
- A negative points balance
- Loss of available rewards
- A change in tier status
Jane may offset a negative points balance against points earned through future eligible activity.
13. Points Expiration
Points expire after 12 consecutive months of account inactivity.
Qualifying account activity may include:
- Making an eligible purchase
- Earning points through an eligible Jane Rewards activity
- Redeeming points
Simply browsing the site or signing into an account does not constitute qualifying activity unless Jane states otherwise.
When qualifying activity occurs, the 12-month inactivity period resets.
If an account remains inactive for 12 consecutive months, unused points may expire and will no longer be available for redemption.
Jane may send expiration reminders as a courtesy but is not responsible for a customer's failure to receive or act on a reminder.
14. No Cash Value or Ownership Interest
Points are promotional benefits and do not constitute property, currency, stored value, wages, or a financial account.
Points:
- Have no cash value
- Cannot be exchanged for cash
- Cannot be sold, purchased, transferred, assigned, or inherited
- Cannot be used outside Jane Rewards
- Have value only when redeemed in accordance with these Rewards Terms
Customers do not acquire a vested right or ownership interest in points, tier status, or Program benefits.
15. Account Closure
Customers may stop participating in Jane Rewards by contacting Jane Customer Support or closing their Jane account, subject to Jane’s account-closure procedures.
Unless otherwise required by law, closing a Jane account or ending participation in Jane Rewards will result in the forfeiture of unused points, tier status, and unredeemed benefits.
Jane may suspend or close a Rewards account for:
- Fraud or suspected fraud
- Abuse or manipulation of the Program
- Creating or using duplicate accounts
- Violating these Rewards Terms
- Violating Jane’s Terms of Use or other policies
- Unauthorized activity
- Providing false or misleading information
- Other conduct Jane reasonably determines threatens the integrity of the Program
Points and benefits obtained through prohibited activity may be removed.
16. Errors and Corrections
Jane may review, correct, withhold, or remove points, tier status, or benefits that were:
- Awarded in error
- Calculated incorrectly
- Connected to a returned, refunded, canceled, or invalid transaction
- Obtained through fraud, misuse, or prohibited activity
- Affected by a technical or system error
Customers who believe points were calculated incorrectly should contact Jane Customer Support and provide the relevant account and order information.
Jane’s records regarding point balances, earning activity, redemptions, and tier status will control unless the customer can demonstrate an error.
17. Program Changes and Termination
Jane may update these Rewards Terms or modify the Program, including its:
- Earning methods
- Point values
- Redemption thresholds
- Tier thresholds
- Tier benefits
- Expiration rules
- Eligible activities
- Promotional offers
- Program availability
Where required, Jane will provide notice of material changes before they take effect.
Jane may suspend or terminate the Program due to fraud, abuse, legal requirements, technical issues, business changes, or other circumstances.
If Jane terminates the Program, Jane will provide information regarding the treatment of unused points and benefits, subject to applicable law.
18. Communications
By participating in Jane Rewards, customers may receive transactional communications regarding:
- Point balances
- Tier status
- Rewards activity
- Program updates
- Point expiration
- Program changes
- Promotional offers
Marketing communications will be sent according to the customer's communication preferences and applicable law.
Customers are responsible for keeping their email address and other account information current.
19. Privacy
Information collected through Jane Rewards is handled according to Jane’s Privacy Policy.
Jane may use Program information to:
- Administer points and benefits
- Determine tier eligibility
- Personalize the customer experience
- Prevent fraud and abuse
- Analyze Program activity
- Communicate about the Program
20. Limitation of Liability
To the fullest extent permitted by law, Jane is not responsible for:
- Unauthorized access to a customer's account caused by the customer's failure to protect login credentials
- Delayed, lost, or misdirected Program communications
- Temporary Program or website outages
- Technical errors outside Jane’s reasonable control
- A customer's inability to earn or redeem points because of an ineligible transaction, expired points, account suspension, or violation of these Rewards Terms
Nothing in these Rewards Terms limits rights or remedies that cannot legally be limited.
21. Governing Terms
These Rewards Terms supplement Jane’s Terms of Use, Privacy Policy, Returns Policy, and any applicable promotional offer details.
If a specific Jane Rewards promotion includes separate terms, those promotional terms govern that promotion. All other provisions of these Rewards Terms continue to apply.
22. Contact Us
Questions about Jane Rewards, missing points, account activity, or redemptions may be directed to:
Jane Customer Support
Email: [email protected]
When contacting support, customers should include:
- The email address associated with their Jane account
- The applicable order number
- The date of the activity
- A description of the issue