The GiGi Neoprene Cellphone Crossbody
I was given this item as a Christmas gift, and the seller sent the wrong item (same color but completely different item). The only time the seller would respond was when a rep from Jane emailed them (and copied me on the email). They claimed the item was no longer available, so they would have to refund me. However, the item that my husband ordered was still available for sale on Jane AND available in the same color I wanted. When I asked the seller about it, they didn’t answer the question. When the Jane rep asked them, they said they just hadn’t updated their inventory and the item was unavailable. However, the item stayed available all day, and even after the company “updated” it… it still showed some for sale in the same color I requested. I gave 2 stars, because they did issue a refund (it hasn’t shown up in our bank account yet, but they said they did issue one). It’s extremely disappointing, because I really wanted this item.