Bored Bird Apparel Reviews

FUTURE CUSTOMERS; This package was delivered, tracking shows delivered. The issue with "not receiving a package" falls with USPS as we are not the post office and do not travel the US hand delivering packages to customers. Hi Pamela! Per our email exchange earlier this week we reviewed your order and show that per the mailing address you provided at checkout, the tracking associated with this mailing address provided shows as delivered. Any delivery issue is not related to us as the business. We sent your package, left tracking and fulfilled our order with you on time. As stated with the email earlier this week, you need to contact your local post office to open a claim on your package so they can audit the route and get it resent to you if it is located. We cannot by pass the proper steps to getting this handled. The issue with not receiving the package does not fall with us. We do not go and deliver these packages, we contract with USPS to mail all our items and if you have a delivery issue, you need to contact them. Per Jane policy, we cannot refund an item once it shows delivered (and it hasn't been sent back to us) and we cannot resend an item without a claim number from USPS stating that they lost the package. Please, as advised earlier in the week, open a claim with your post office and they can help assist with this matter. Until then, we are not able to fulfill a refund request or resend package request because proper steps have not been taken. Once you have a claim number, please email us and we can work with you on getting another package. This is how many other big retailers work as well, we follow the same protocol. You have to follow the correct steps to have things taken care of and we cannot just resend an item or refund an item that shows delivered simply because the customer requests it to be done.