23,622 Customer Reviews
•Idaho Falls, ID
•Member since January 2013
I ordered this product over a month ago and have contacted this seller twice without a response other than their automated email. I was planning to use this as a diaper bag but honestly at this point I am so fed up I either want the product or a refund. Where is customer service with this company?
Hey Lindsey! We do show your bag was delivered! We are so sorry for any delay that was caused by our covid-19 state restrictions. We hope you are enjoying your fun Melea Convertible Bag and staying healthy. If you have any other questions please reach out to us at [email protected] and we would be happy to assist. xoxo
The quality is wayyyy lower then expected. The zippers are already having issues, and the buckles at the bottom come undone everytime I set the bag down so I have to fix them everytime I pick the bag up.
Maybe I would love my bag if I got it. This seller is a scam artist. Took my money and never sent my package and there are a ton others who didn’t get their either. Says it’s still processing, it’s been over a month. Beware of different sellers on Jane. Always check the sellers reviews before you purchase from them, wish I knew this before I got my hopes up and dropped $40 for nothing. Contacted the seller and never heard back. I’m highly disappointed in Jane for having this seller on here. Will not ever purchase from them again. Update: Jane refunded my money, thank you Jane! Still haven’t heard from the seller but now it’s not my problem ✌🏻
Hey Emily! We do show we reached out to you with the delay due to the Covid-19 and we apologize for any inconvenience this may have caused. We do also show we responded to you and refunded you promptly due to this delay. Let us know if you have any other questions. xoxo dani & em
Super cheaply made and zippers were already broke when it arrived.
Hey Andrea. We're so sorry to hear that you had a problem. Our customer service team has reached out to you personally to resolve this issue. If you still have questions or concerns, please contact us at [email protected]. We'll be happy to help!
Jane wants me to leave a review for this but I don’t know what to write because I still have not received this purse. I ordered it over 2 weeks ago and it still has not even shipped.
Large, but not too big. Looks nice.
I purchased this for my daughter and she loves everything about it!
Ordered this is February and it arrived a month later. That part I can live with, but the quality is very poor. It looks plastic like and smells awful. Not happy with this purchase. I reached out to the seller and am hopeful to get some return options.
We're so sorry this happened! Our customer service team was happy to help you with this issue, which we believe has now been resolved. If you still have questions or concerns, please reach out to us at [email protected]
Kinda plasticy looking. I got the camel color & it looks pretty cheap
We're sorry that this item didn’t meet your expectations! We will be happy to answer any questions you may have about the product or assist you with a return if you email us at [email protected]
Love for bad hair days
Still have not received and has not even shipped yet. Would not recommend seller. Very poor communication. I understand this is a pressing time but the money has been paid and nothing to show for it.
Hi Kyla. We do show we responded to your email and issued you a full refund when this item was delayed. We are so sorry for any delay that was caused by our covid-19 state restrictions.
Never received my order Contacted customer service and 15 days after placing order I still haven’t received it.
Hi Stacy. We do show your bag was delivered! We are so sorry for any delay that was caused by our covid-19 state restrictions. We hope you are enjoying your fun Melea Convertible Bag and staying healthy. If you have any other questions please reach out to us at [email protected] and we would be happy to assist. xoxo
I never received my order. I ordered it on the 11th and the shipping label was made on the 22nd. It still has not shipped. When I email them about it, I get a generic email back. I understand that there is a lot going on right now, but I was told it would ship in 4 days and it has been much longer.
Hi Christine! We do show your bag was delivered! We are so sorry for any delay that was caused by our covid-19 state restrictions. We hope you are enjoying your fun Melea Convertible Bag and staying healthy. If you have any other questions please reach out to us at [email protected] and we would be happy to assist. xoxo
Never received my order or refund! I have tried to contact seller with no response.
Hey Nicholle. We do show we issued you a refund for your order when requested. We are so sorry for any delay that was caused by our covid-19 state restrictions. If you have any other questions please reach out to us at [email protected] and we would be happy to assist.