21,207 Customer Reviews
•Crossville, TN
•Member since January 2016
Very happy with my purchase
I would give 0 stars if I could. So many issues with this seller. First, my print never shipped. After 4 emails to the seller and contacting Jane customer service for assistance, the finally shipped it. When it arrived it was the wrong color and the ink was smeared. I emailed the company again (3 different people from their company were all copied on the email) and got no response. The print was smeared and the wrong color and there were no attempts to fix it or refund my money. There are many other places that will do the same print for much better quality and around the same price. Don’t buy from these guys. Bad product and even worse customer service.
Great prints!
Great prints!
Love them!
Received my order today!! Love the way they look. Can't wait to put them up!!! I would have given a 5 except there was a delay in getting them - which would have been fine but I wasn't informed of the delay.
Perfect. On thick paper too. Love!
It’s so beautiful! I love the colors! CNt wait to get it in a frame on our wall!
Looked great! Fine quality print.
Update: Upon leaving the below 2 star review, someone from the company reached out to me. They promised a new tracking number, a replacement, as well as an additional wall hanging as an apology. A move was given as the reason for the lack of reaponse. I did not get a new tracking number, nor an apology gift, but I did finally get a replacement. It is in good condition. ************* I am giving 2 stars because I purchased 2 other things from this company and some came quickly, in good condition, were exactly what I hoped. The other, the Scripture & Hymn wall hanging did not. That would not bother me if the situation would have been corrected but it was not. The wording on the canvas, upon arrival, was completely askew. I messaged Refinery Number One and received an immediate apology and a promise that the new item would be mailed out the following day. I was thrilled with that quick and helpful response. It never arrived and I was never able to get a response from a person again. I reached out to Jane and their customer service reps were great. They worked with me to try to get a replacement, but after 3 tries, issued me a refund. Still have not gotten a replacement or response. Thank you Jane. Buyer beware. First message was sent May 18. Contacted Jane June 16. Refund issued June 25.
Ordered over a month ago. Never received my item or heard back from the seller! If I could give 0 stars I would! Jane should not allow this seller! What a joke!
gorgeous print! although I'm not entirely sure that the location is in Nevada haha!
I haven't received these in the mail yet and I ordered them weeks ago. They are probably awesome, but because the mailing process has taken so long, I'm not going to give them soaring reviews.
