Refinery Number One, LLC Reviews

The prints unfortunately arrived very wrinkly, but the seller quickly refunded our purchase and we appreciated his customer service.

Great colors! Happy with the purchase. Thanks!

love the prints but they are horrible on customer service never answer their phone or email ( website)

Not happy with this seller. I waited 3 weeks for my prints. I finally contacted Jane support for help. They reached out to the seller who apologized and explained there was an issue with mailing my items. He asked Jane support to refund my money since it was his fault and he will still send the prints to me for free. Well it’s been over a week and still no prints. I contacted Jane support to advise them he was not true to his word-they gave me a $10 credit towards next purchase. Kudos to Jane support for all they did for me. Wish I could say the same for the seller. Update- 2 weeks after I wrote this I got an email from the seller expressing how sorry he was. Again I was told I’d be getting a shipping label that day and a gift certificate to their site. I never got anything. I emailed seller asking to be honest with me and will I be getting anything promised-no response.

Beautiful prints, will make a lovely gift.

Took an extra week to ship. Customer service did promptly reply to my email though. When you trim it to 8x10 it cuts off part of the text at the bottom and the night sky on top. It looks pretty bad in the frame now. It looks just like I printed a random blurry night sky pic on thicker paper on my home printer. Guess I shouldn't expect too much for $10.

I love them!!! They are super nice and was impressed with the quality!!

This is high quality and just as pictured, very nice. There was a shipping issue but it was corrected and I got the item quickly after that.

The prints are beautiful! They came in a stiff envelope that wasn’t bent or damaged and wrapped in a protective plastic covering to keep anything from rubbing against them. I can’t wait to hang them up in my home!

These are beautifully done. The only reason I didn't give them five stars is because I didn't feel the background color was accurately portrayed in the photos. It is more of a peach than a yellow.

Turned out so fabulous. I know the people I ordered them for are going to love them.

Amazing prints!

Per the tracking number, Pre-shipment to USPS on 4/27/18 from Charlottesville VA, still no merchandise. This was my response from an inquiry on 5/22. Julie hi - Oh my! We shipped them all weeks ago, I'll figure out what happened to your order and I'll ship it right away. I'm so sorry for the inconvenience :( Kurt They still have my money and I have no merchandise

Received this and the envelope was folded which meant the pictures were also bent. Messaged the supplier to see what could be done and have t heard from them at all. That was a week ago. Not sure if I would order again.

Very happy with purchase. Will be ordering more soon.