Refinery Number One, LLC

Refinery Number One, LLC Reviews

21,207 Customer Reviews

Crossville, TN

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,207 total reviews
5
17,292 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Patriotic Pillow Cover Collection

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Kennedale, TX

Adventure Awaits Tees | S-2XL

Rating:

Love the quality!

Recommends this product
Verified buyer from
Cedar Bluffs, NE

Celestial Inspired Garment Dyed Tees

Rating:

Love it!

Recommends this product
Verified buyer from
Houston, TX

Celestial Inspired Garment Dyed Tees

Rating:

I have contacted this company three times and no one will respond back. They sent me the wrong shirt. I would like the one I paid for.

Seller Response

Dear Allison, We were really worried we missed something when we read your negative review and sent an email to you which was 4 days ago. We never heard back from you. We checked our servers upside down, we do not have a single email with your email address or order number. At this moment we are not really sure what happened, our customer service team answers all the emails as fast as they can and we always try not to disappoint our customers. If you have an issue with your order from our company, please reach out to us at '[email protected]'. Sometimes we receive negative reviews for wrong items when customers have multiple orders from different sellers, maybe custmers email them for our products by mistake or we receive emails for their products. Simple confusion. You know how to reach us now :) We will make sure to make it right and put a smile on your face...

Does not recommend
Verified buyer from
Pikeville, TN

Animal Lover Family Tees | 12M-2XL

Rating:

Love this shirt soft and comfortable 😀

Recommends this product
Verified buyer from
Pesotum, IL

Modern Triptych Print Sets | 5 Sizes

Rating:

Good quality

Recommends this product
Verified buyer from
Coal Township, PA

Holiday Table Runners

Rating:

Came just as expected. Nice quality.

Recommends this product
Verified buyer from
Magnolia, TX

Kids Animal Lover Tees

Rating:

Runs a little small

Recommends this product
Verified buyer from
Auburn, GA

Vintage Nature Tees | S-2XL

Rating:

This is my second purchase, really cute shirts!

Recommends this product
Verified buyer from
Festus, MO

Celestial Inspired Garment Dyed Tees

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Geneva, AL

Country Music Rocks Tanks | S-2XL

Rating:

The shirt I received was cut completely wrong and wouldn’t fit right. The back was off center. I emailed the company and got a quick response. They said they’d send new ones, different brand tank tops, and they would be delivered no later than 7/14. Today is 7/15 and I didn’t receive the replacement. I had purchased it for a concert on 7/16 so there’s no way I’ll be able to wear it to the event I purchased it for. When I emailed again asking for a tracking number I got no response. I would appreciate a response from someone and a refund ASAP. I wish there was a way to post a picture of the shirt I was sent. It should have never passed quality control.

Seller Response

Dear Laura, We answered all your emails on the spot, please make sure to check your spam folder as we answer emails very quickly and I answered your emails myself. We are selling these tanks all the time, you were expecting Bella Canvas brand and ordered accordingly so the size was off. We took care of your complaint right away but we understand your frustration as your concert is tomorrow so you will not receive them on time but was it really us? We made sure to include size chart and recommending our customers to pay attention to measurements... Please feel free to reach out if you have any other issues.

Does not recommend
Verified buyer from
Kernersville, NC

Vintage Garment Dyed Tees | S-2XL

Rating:

The neck hole was small and made it super uncomfortable. Have contacted seller to return product. Was shipped very quickly and loved color but did not like fit

Does not recommend
Verified buyer from
Quincy, IL

Kids Animal Lover Tees

Rating:

My daughter loves dogs and loved this T-shirt. It did shrink a little after washing but overall a great product.

Recommends this product
Verified buyer from
Hartselle, AL

Personalized Garment Dyed City Tees

Rating:

Ordered on June 29th, says it shipped on July 5th but has not left Bonita Springs FL, when I look at the tracking. I have reached out twice to seller and have not heard one word! I’m ok with a mistake, or something that may have happened out of their control with shipping but no response two times, that’s just poor customer service.

Does not recommend
Verified buyer from
Canandaigua, NY

Personalized Garment Dyed City Tees

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Cabot, AR

Vintage Watercolor Map Prints | 6 Sizes

Rating:

Fun picture!

Recommends this product
Verified buyer from
Blackfoot, ID

Sassy Quote Tees | S-2XL

Rating:

Never got it Sid delivered and never newer me back when I told them

Seller Response

We are so worry you haven't received it although USPS says they delivered. Jane support team tried to explain that you have route protection to claim your order from USPS, we would be happy to help but you decided to leave us with an unfair bad review instead :(

Does not recommend
Verified buyer from
Hinton, OK

Job Definition Prints | 7 Sizes

Rating:
Rated 5 out of 5 stars
Recommends this product
Verified buyer from
Wentzville, MO

Beautiful Beach Racerback Tanks | S-2XL

Rating:

Cute tank. Screen print was fine. It said size up if you want it loose. I typically wear a medium and bought a large. The large was not really loose, but comfortable. If I had gotten the medium it would have been tight. Would buy again.

Recommends this product
Verified buyer from
Florence, SC

Celestial Inspired Prints | 8 Sizes

Rating:

Beautiful colors and quality paper. Came packaged nicely in a tube so as not to be bent.

Recommends this product
Verified buyer from
Visalia, CA