Hacci Plaid Pocket Cardigan | S-XL
The product arrived damaged. There was a large hole in the front seam. I contacted the seller and they seemed quick to act. They told me there was not another sweater to issue an exchange, but they would issue a refund. First contact was November 5. On Nov. 10th I was told a refund was issued. On Nov. 12th I was told the refund would reflect on my account in 3-5 days. On Nov. 17th I was told it would reflect on my account in 5-7 days. On Dec. 5 I messaged that a refund was still not received even though my Jane Orders tab says "cancelled and refunded" and has reflected this status since November 10th at the latest. As of today (Dec. 7th) there is still no refund and also no reply to my last message. As long as everything is great with your order I assume you would be fine, but if there are issues I have doubts that the seller is willing to do much more than talk and make it appear that they have taken action. Rather disappointing.