Personalized Name Necklace With Birthstones
My necklace arrived broken. This is my second order as the first one was lost in the mail (USPS fault). It arrived timely, but broken. I sent pictures showing it arrived broken, but I’ve had no resolution or reply as to what will be done, and it’s been several days since I contacted the company. Stuff happens, but not having a solution several days after contacting them I won’t purchase again. Disappointed as this was my Mother’s Day gift to myself.
This customer reached out after receiving their necklace with a broken chain. I asked for their name and order number, found them, and shipped a new chain to this customer the next day. There was absolutely a resolution, and a response from me, within minutes of receiving the first message. Perhaps the chain has not arrived in the mail, as I was only contacted 3 days ago. I encourage all shoppers, on any retail site, to give the retailer a chance and the time required to fix a situation. Getting upset and leaving bad reviews in a swift manner without allowing time for a situation to be remedied isn't fair to the retailer, especially when they deal with a high volume of customers daily.
