Refinery Number One, LLC Reviews

IHAVE NOT RECEIVED THIS ITEM! I WAS TOLD I WOULD RECEIVE IN PLENTY OF TIME FOR CHRISTMAS. ITS CHRISTMAS EVE! DONT HAVE YET!

Perfect pillow covers, I will use these for many years.

I ordered these pillow cases November 27th and it is now December 23rd & I have still not received them.

The colors are just as pretty in person. They are actually bigger than I thought they would be, but the pillow insert I had fit perfect. I gave them as presents and both loved them. Great to give to a Grandmother or Great Aunt to use to decorate during the holidays 😊🎄❤️

I’m re-reviewing these after excellent customer service from this seller. The pillow cases are very pretty and I appreciate the communication and understanding of this seller. I would order from them again!

I had some problems with this order, but the owner explained the issue to me and tried their best to remedy the issue. I very much appreciate the customer service I was given, and the pillow came today and is beautiful.

Refinery Number One has horrible customer service! They will not respond to emails and will get your order wrong! I placed three orders on 12/8/18 and sent several emails and only received an auto reply stating “they need 24 hours to respond”. That’s a lie! You’ll never hear back from them. I ordered state prints for Christmas gifts and they are the wrong states! I concerned the states prints I sent directly to my sister are wrong as well!! Stay away from this seller!!!

Refinery Number One has horrible customer service! They will not respond to emails and will get your order wrong! I placed three orders on 12/8/18 and sent several emails and only received an auto reply stating “they need 24 hours to respond”. That’s a lie! You’ll never hear back from them. I ordered state prints for Christmas gifts and they are the wrong states! I concerned the states prints I sent directly to my sister are wrong as well!! Stay away from this seller!!!

Material very shiny & plastic- like. I was expecting a cloth tapestry.

Just disappointed in the long wait for delivery but they are adorable and worth the wait!!!

When I received my order 2 of my bags were missing. When I contacted them, they told me there was a printing error and it would be out later that week. That would have been nice to know prior as well just as a heads up. That was about 3 weeks ago, and I’ve contacted them twice to inquire and heard nothing back. A bummer though, because the ones I got were cute. These were Christmas Gifts so I had to go buy other things :( Horrible communication!

Cute pillow covers for the price but they took a month to receive.

Love the pillow. It is so soft. Would definitely buy from her again. Thank you!