Refinery Number One, LLC Reviews

I would love to give a higher review for this items but I still have not received. I have tried to email with no response.

I placed an order on November 24th and still have not received my purchase. On my order summary it continues to say "processing". Estimated ship time was December 4th, that has come and gone. Very dissatisfied.

Ordered on Nov 24th, shipping label created Dec 7th, didn't actually ship until Dec 17th. Not enough time to have it framed before Christmas.

These pillow covers are really cute and super soft. Just wished they shipped a little faster so I had more time to enjoy them for the holidays.

Like many others, I’m very disappointed that these items still haven’t shipped. Ordered 11/27. Expected to ship 12/7. No tracking update since 12/6. No email communication other than an automated reply to my email asking for an update. This was ordered in plenty of time to be part of a Christmas gift. If things don’t go according to plan, you need to communicate that with your customers rather than going radio silent. I’m very disappointed. EDIT: the seller contacted me after I wrote this review. They refunded and sent my prints. I got them in time for Christmas, but not in time to have them framed. The prints are as advertised.

So soft and comfy.

Tried to contact the shop multiple times about changing the sizes I ordered. Never heard back. Not impressed with the photos either.

Ordered November 28. Seller indicated items would ship December 4. Tried contacting seller on the 14th. STILL WAITING! AMENDMENT- The above review was seen by seller and promptly addressed to rectify the situation. Appreciating the respectful resolution and will have NO reservations ordering from this seller in the future.

I ordered the red buffalo check pillow covers and they were perfect for my Christmas decor.

Very cute, Christmas gift for my MIL.

My order was placed on 11/30 and was supposed to ship on 12/8. However it is 12/17 and the item still has not shipped. It is still marked processing and I have sent three emails to the seller with no response. This seller is not a reputable vendor, and they have not sent merchandise or a response as to why the item has not shipped.

Amazing high quality prints that are 100% worth every penny!

Amazing high quality prints that are 100% worth every penny!

I gave this item 4 stars because it did not mention that the back of item 2 and 21 are white material. I would have liked the entire pillow case to be the same material. However, they are right on in size and the design looks just like the photo.

Nicely done Thank You

I want a refund on my picture. The color is so lite you can hardly even see anything on the paper.