Refinery Number One, LLC

Refinery Number One, LLC Reviews

21,207 Customer Reviews

Crossville, TN

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,207 total reviews
5
17,292 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Rustic Halloween & Autumn Pillow Covers

Rating:

Loved the prints, vibrant colors and soft. I didn’t notice any issues with craftsmanship, as a seamstress I am usually careful at stress points. However from pillows on the larger size to more squishy- they all look great!!

Verified buyer from
Comstock Park, MI

Vintage Botanical Prints | 8 Sizes

Rating:
Rated 4 out of 5 stars
Verified buyer from
Kearney, MO

Quotes & Literature Posters | 24"x36" | Free Shipping

Rating:
Rated 5 out of 5 stars
Verified buyer from
Fresno, CA

Large Wall Art | 2 Sizes

Rating:
Rated 5 out of 5 stars
Verified buyer from
Vineyard, UT

Rustic Halloween & Autumn Pillow Covers

Rating:

Mistake on item, waiting to receive instructions on returning! Still no word, what do you think!

Verified buyer from
Henderson, KY

Large Map Graphic Art Posters

Rating:

I loved the first one I got so I ordered another for a friend

Verified buyer from
Stella, NC

Vintage Botanical Prints | 8 Sizes

Rating:
Rated 5 out of 5 stars
Verified buyer from
Ocala, FL

Rustic Pattern Pillow Covers

Rating:

Emailed 2 or 3 times asking for a status update as they were "processing" for weeks, with no change. Finally canceled my order since they didn't seem to care to respond or send me the actual product. Whenever I see them selling something on here now I cruise on by, even if it seems cute.

Seller Response

We are so sorry to hear you are unhappy with your experience. Unfortunately we had problems with the quality of the pillow covers we received from our supplier that had to be rectified. We have changed to a new supplier and our pillow cases are simply gorgeous now. We advised all of our customers regarding this delay. I am sorry to hear that our emails must not have gotten through to you, sometimes they inadvertently get sent to your spam folder.

Verified buyer from
Albuquerque, NM

Quotes & Literature Posters | 24"x36" | Free Shipping

Rating:
Rated 5 out of 5 stars
Verified buyer from
Baton Rouge, LA

Rustic Halloween & Autumn Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Cumberland, MD

Rustic Farmhouse Pillow Covers

Rating:

NEVER RECEIVED PILLOW COVER. SELLER DOES NOT RESPOND. DONT WASTE YOUR $$$

Verified buyer from
Summersville, WV

Transitional Plaids Pillow Collection

Rating:

Haven't received. And e-mail was sent by seller last week saying they haven't received the shipment yet. Not sure why they are being posted again on Jane.com for sale when they haven't yet resolved the orders placed on Dec. 16th, 2017???

Verified buyer from
New Berlin, IL

Quotes & Literature Posters | 24"x36" | Free Shipping

Rating:
Rated 5 out of 5 stars
Verified buyer from
Murfreesboro, TN

Rustic Art Prints | 11x14 or 8x10

Rating:

Worst customer service. I have been trying to reach them for weeks now with no response.

Verified buyer from
Logan, UT

Rustic Pattern Pillow Covers

Rating:

Would leave a 0 Star if I could. Still have not received and information from the seller 6 weeks later and am not able to cancel for a refund.

Seller Response

We are so sorry to hear you are unhappy with your experience. Unfortunately we had problems with the quality of the pillow covers we received from our supplier that had to be rectified. We have changed to a new supplier and our pillow cases are simply gorgeous now. We advised all of our customers regarding this delay. I am sorry to hear that our emails must not have gotten through to you, sometimes they inadvertently get sent to your spam folder. As far as receiving a refund, we offer all of our customers a full refund at any point in the ordering process if they are unhappy. I believe you might have misread the terms and conditions on Jane.

Verified buyer from
Englewood, CO

Watercolor Map Canvas Prints

Rating:
Rated 5 out of 5 stars
Verified buyer from
Charlotte, NC

Rustic Halloween & Autumn Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Whitakers, NC

Rustic Pattern Pillow Covers

Rating:

Still haven’t received.

Seller Response

We are so sorry to hear you are unhappy with your experience. Unfortunately we had problems with the quality of the pillow covers we received from our supplier that had to be rectified. We have changed to a new supplier and our pillow cases are simply gorgeous now.

Verified buyer from
Oakwood, OH

Christmas Pillow Cover Collection

Rating:
Rated 5 out of 5 stars
Verified buyer from
Monroe, WA

Vintage Quote Posters | 24"x36" | Free Shipping

Rating:

Beautiful

Verified buyer from
Forest City, NC