Refinery Number One, LLC

Refinery Number One, LLC Reviews

21,207 Customer Reviews

Crossville, TN

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,207 total reviews
5
17,292 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Gorgeous Pillow Cover Collection

Rating:

Really disappointed with the pillow cases I purchased. After waiting weeks to receive them, I was sad to see that the colors and shapes were not as the pictures showed. The actual cases look much more "cheap" than I anticipated. More than one star earned because the CEO emailed each customer to explain the wait in shipping--very much appreciated.

Verified buyer from
Sterrett, AL

Bible Scripture Prints | 8x10 or 11x14

Rating:

Gorgeous print. Exactly what I wanted and very fast shipping.

Verified buyer from
Stow, OH

Gorgeous Pillow Cover Collection

Rating:

I love these pillow cases! The colors are gorgeous. Shipping took way longer than expected but when contacted, seller said there was an issue with the manufacturer.

Verified buyer from
Stow, OH

Gorgeous Pillow Cover Collection

Rating:

Love them!

Verified buyer from
Lakewood, CA

Gorgeous Pillow Cover Collection

Rating:
Rated 5 out of 5 stars
Verified buyer from
Castle Rock, CO

Christmas Pillow Cover Collection

Rating:
Rated 5 out of 5 stars
Verified buyer from
Blaine, MN

Christmas Pillow Cover Collection

Rating:

I really like the pillows that I received, but I ordered 3 and only got 2 of them. The sheet in the packaging showed that I paid for 3 but said nothing about the other being on backorder. I sent an email but I haven't heard anything yet.

Verified buyer from
Rensselaer, IN

Boho Chic Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Pensacola, FL

Rustic Art Prints | 11x14 or 8x10

Rating:
Rated 5 out of 5 stars
Verified buyer from
Logandale, NV

Boho Chic Pillow Covers

Rating:

Shipping took a long time but item is great, as well as goood communication with seller.

Verified buyer from
APO, AP

Boho Chic Pillow Covers

Rating:

No updates, no delivery. Seller responds to email quickly but over 2 weeks past the expected shipping date and I still have no idea if/when my order will ship out.

Verified buyer from
Round Rock, TX

Christmas Pillow Cover Collection

Rating:

These pillows cover are gorgeous. It took awhile to ship. But I wish I order more. 👌👌

Verified buyer from
Sedro Woolley, WA

Christmas Pillow Cover Collection

Rating:

I wouldn't order from them, they send you what they want to. Definitely not what you order, and it takes forever to get them in. They are getting these ugly things back

Seller Response

I just checked your order and you received exactly what you ordered except probably it wasn't what you meant to order! I'm so sorry but with a simple email I could give you a full refund and happily send you the ones you meant to order. Many thanks!

Verified buyer from
Mobile, AL

Christmas Pillow Cover Collection

Rating:

Had some issues with shipping originally, but the seller was really helpful and we were able to get it all worked out. Customer service is a big deal to me so when companies are helpful it's a HUGE plus for me. I'm so excited about these!

Verified buyer from
Rapid City, SD

Bible Scripture Prints | 8x10 or 11x14

Rating:

adorbs!

Verified buyer from
Placentia, CA

Bible Scripture Prints | 8x10 or 11x14

Rating:

I love these. Good quality. Can't wait to frame them.

Verified buyer from
Colfax, NC

Rustic Art Prints | 11x14 or 8x10

Rating:

I had to cut them in order for it to fit in 8x10 frame

Verified buyer from
Rancho Palos Verdes, CA

Striped Turkish Hand Towels

Rating:
Rated 5 out of 5 stars
Verified buyer from
Lewisville, TX

Rustic Art Prints | 11x14 or 8x10

Rating:
Rated 5 out of 5 stars
Verified buyer from
Lebanon, TN

Vintage Floral Canvas Prints

Rating:

Never received product that I paid for!! Jane had a glitch when I ordered, so I contacted the seller right away with the print numbers I wanted to order. Had several emails with seller and still have yet to receive product almost 2 months later.

Verified buyer from
Mandeville, LA