Refinery Number One, LLC

Refinery Number One, LLC Reviews

21,207 Customer Reviews

Crossville, TN

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,207 total reviews
5
17,292 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Quotes & Literature Posters | 24"x36" | Free Shipping

Rating:
Rated 5 out of 5 stars
Verified buyer from
Grass Valley, CA

Rustic Halloween & Autumn Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Onaway, MI

Large Nordic Posters | 24"x36"

Rating:

I contacted the seller to ask why shipping was taking so long. They never responded, so I emailed Jane support that I wanted to cancel the order. They replied and CC'd the seller, and lo and behold, my items were sent the next day. After I asked to cancel them. I placed another order with the same seller the same day, and the prints were shipped immediately, but they weren't the ones I wanted. The seller never responded to my request to return or exchange. So, out of two orders, one was fulfilled wrong and one was fulfilled late, and none of my three emails were answered. I've never had a problem with a Jane seller before ¯\_(ツ)_/¯ Obviously I'm never buying from this seller again.

Verified buyer from
Annapolis, MD

Vintage Hymn Prints | Over 200 Hymns

Rating:

If I could give 0 stars, I would. The prints came and are pink. Baby pink, to be exact. One of them is also very blurry, as if they copied an image and then enlarged the photo before printing it. Also, I've now been trying to be refunded for a week and there is no way to contact the seller and Jane seems to be very slow to do anything. This is probably the first and last time I shop here.

Seller Response

I am so sorry to hear that you are unhappy with your order, unfortunately we had a faulty batch of ink that did give some of the prints a pink hue and we discovered the issue too late after some orders had already shipped. Please reach out to us from our company profile page here on Jane if your money has still not been and we will chase the appropriate parties. Many thanks! :)

Verified buyer from
Cedarburg, WI

Christmas Pillow Cover Collection

Rating:

Good price, good quality.

Verified buyer from
Meridian, MS

Christmas Pillow Cover Collection

Rating:

Great quality! Would definitely order from you again!

Verified buyer from
Orangevale, CA

Vintage Hymn Prints | Over 200 Hymns

Rating:

Beautiful!

Verified buyer from
Tallassee, AL

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Dallas, OR

Christmas Pillow Cover Collection

Rating:

Delivery took a really long time.

Verified buyer from
Citrus Heights, CA

Vintage Patent Canvas Prints

Rating:

Bought this as a present for my best friends and who works at Disney and loves vintage things. Perfect gift.

Verified buyer from
Erie, PA

Rustic Pattern Pillow Covers

Rating:

TERRIBLE SELLER!!! Do NOT purchase from them!!! I ordered pillow covers on Dec 5, 2017 (it is now January 23, 2018) and my order still says “processing”...in other words, my order has not shipped, but because they marked it as “processing”, I cannot cancel the order through Jane. I have contacted the seller twice, and they have not responded to my emails about when they plan on shipping. Their shipping policy says they usually ship within 7 days of purchase, and here I am almost 8 WEEKS later and NOTHING. Not even an email response. I now have to go through the hassle of contacting my credit card to dispute the charges.

Seller Response

We are so sorry to hear you are unhappy with your experience. Unfortunately we had problems with the quality of the pillow covers we received from our supplier that had to be rectified. We have changed to a new supplier and our pillow cases are simply gorgeous now. We advised all of our customers regarding this delay. I am sorry to hear that our emails must not have gotten through to you, sometimes they inadvertently get sent to your spam folder. As far as receiving a refund, we offer all of our customers a full refund at any point in the ordering process if they are unhappy. I believe you might have misread the terms and conditions on Jane.

Verified buyer from
Potomac Falls, VA

Rustic Art Prints | 11x14 or 8x10

Rating:
Rated 4 out of 5 stars
Verified buyer from
Las Vegas, NV

Striped Turkish Hand Towels

Rating:

Nice quality

Verified buyer from
Newark, OH

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Easley, SC

City Map Prints | 11x14 or 8x10

Rating:
Rated 5 out of 5 stars
Verified buyer from
Warrior, AL

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Dallas, GA

Large Bible Posters | 24"x36"

Rating:
Rated 5 out of 5 stars
Verified buyer from
Lubbock, TX

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Monroe, NC

Striped Turkish Hand Towels

Rating:

Hopefully get softer in wash

Verified buyer from
Middletown, OH

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Buffalo, MO