21,207 Customer Reviews
•Crossville, TN
•Member since January 2016
Not real impressed...
Less than impressed by the paper it is printed on...When I took it out the tube it had a wrinkled area that almost looks like someone stepped on it, but the shipping tube was fine. It had to have happened before it was shipped since I noticed it first thing when I unrolled it. I have emailed the company about it, so we will see what they have to say?? Hopefully I’ll get the pillow cases I ordered from them at some point being that they were supposed to have shipped last week and they’re still “processing”... Update: I’ve already gotten a reply back and they are shipping me a replacement for the damaged map poster. He also replied that the pillow case will ship tomorrow. Hope all goes as planned ... Update#2: Well it was too good to be true...no surprise there! I NEVER rec’d a replacement poster that was “being was sent out the next AM” and the pillow case that I also inquired about since it had been almost a month since i ordered it at that point, arrived 2 wks later AFTER I had asked to be refunded. DO NOT DO BUSINESS WITH THIS PLACE! Im surprised Jane.com is still allowing them on their site, but buyer beware!!
I ordered 2 of these weeks ago and still have not received them. I emailed them and they said they would overnight it. Still haven’t received them.
Ordered over 2 weeks ago. Still have not received. Shipping label created over a week ago and still nothing. Contacted shipper - nothing still. However, they had no problem taking my money.
Karen, we shipped your order for free and Jane issued a full refund, we are very sorry for making you wait for your order, hope you like it :) We are lucky to have such amazing customers like yourself and thank you so very much, we are very sorry for the inconvenience :(((( Kurt
My item was supposed to ship over a week ago. The payment has been deducted from my account and I've contacted the seller but I have received no response. Will not order again.
Love my hymn print. Shipping took way longer than expected though.
Haven’t received- no response from seller. Meant to be a house warming gift, already purchased the frame... pretty disappointing. Edited- after seeing this review seller contacted me, an was apologetic. I was refunded the amount paid and he sent the print. Great customer service after the poor review. We can’t all be perfect all the time and I appreciated the gesture. The prints are very nice, he sent extra ones I’ll pass along to the women’s shelter to help decorate.
Perfect. Poster just as described.
Took forever to get! Love them other than that!!
I ordered my pillow covers on January 3. It’s January 26 and I still haven’t received my order. The order is still “processing”. I’ve tried to contact the seller but I haven’t gotten a response.
It is perfect!
We are sorry to see that you are not happy with your order. Please reach out to us so that we can make this right. Many thanks!
The prints sent to me were defective. I tried to contact the seller several times. Only after I contacted Jane Support and, they helped me with the refund, did the seller contact me. I did get a refund, but it sure was a pain.
Never received the print, it's been over a month!!!
I usually don't answer but it's only been late a week & we shipped them. It sure has not been 2 weeks since you ordered. Of course I'm very aware of the delay and I'm so sorry.
Prints ordered 2 weeks ago, and still haven’t shipped. They were supposed to ship a week ago. I’ve emailed the contact 2x with no response.
I am so sorry that your prints were delayed. We were bowled over by the incredible response we received for this deal - almost 3000 prints sold! We have since doubled our print production capacity so that this issue doesn't happen again. Sorry for the inconvenience.
