Glacelis Reviews

My order was cancelled after a month of purchase. No explanation. Stuck with looking for something else for best friend. Was really looking forward to giving this gift. Thanks😩

If I could give a 0, I would! I ordered 3 of these and after a huge delay in shipping, I was just notified that the seller won't be fulfilling the order and it was cancelled. These were gifts! I'm super annoyed and disappointed. DON'T ORDER FROM THIS SELLER! :(

This was supposed to send by November 25, and I received a notification today that my order was cancelled with no explanation. I am disappointed!

I would give ZERO if I could. I ordered this nearly a month ago for a personalized Christmas gift. It was ridiculously high shipping but I paid it because it was a perfect gift. I get a notice today that they cannot fulfill the order. I'm now left scrambling for a gift. I can understand things happen, but you either have the item or you don't. To wait a month to tell a customer you cannot ship what you've already charged them for is about as bad as it gets from a customer service perspective. I would not consider ordering from this seller again. Terrible!!!!!

Would leave zero stars if I could. Waited 3 weeks for the order to process, then it was cancelled without notice by the seller because they "could not fulfill the order."

I purchased this item on November 20, and after paying such high shipping costs, expected it to be delivered by the end of November as the seller advertised. I still have not received the item. I got an email from Jane, stating the item would ship by Dec 6. There was no shipping status on/after date. I sent the seller an email on Dec 6 and have not gotten a reply. I better get this by Christmas..

I never received this order after almost 4 weeks I had to ask the seller where my order was. They responded with we can’t fill the order. These were Christmas presents. Now I need to re-think my whole idea. I would not order from this seller again regardless of how cute the item is. Jane has been kind but feel they shouldn’t let vendors sell products if they have don’t intend to ever fill.

Awesome love it! Thanks!

So Jane sent me an email to review this product which I ordered nearly 3 weeks ago. I still have high hopes for it but it hasn’t even shipped yet... hence the three stars. I chose to write a review rather than ignore the email so that others thinking of ordering have a better idea of timeframe. Update: well.... so much for this product.... I moved the review to one star vs three because, like others have reviewed, after almost a month of anticipation, my order has been cancelled!! I am so frustrated and annoyed because I was depending on this as part of my gift to my best friend. I’m sure there are other products out there that are similar and can take its place, but fully customized and received in time to wrap and mail for Christmas?? Not likely. Thanks a lot for wasting my time.

I can't review the mug because I haven't received it yet. It was supposed to be shipped by Nov.25 but then I got an email saying that the date for shipping has been changed. I still haven't gotten a new date for shipment or tracking email.

Was hoping to have this cup shipped out by November 25th like it stated when purchased, but I received an email saying it would be shipped out December 6th! Maybe I can leave a better review when the product actually arrives to me!! We shall see!! Update: I received an email from Jane saying my order had been canceled and I would be receiving my refund! It’s kind of sad that the owner couldn’t send out an email with an explanation of why he complete my order! Pretty bummed out about this! It was suppose to be a Christmas gift!

Mine turned out so cute! I love it and it came just in time for when I needed it. Thank you!

I have contacted them several times and have heard nothing. My order has said processing for over two weeks. I need it for a birthday this week and doesn’t look like I will have it. Very disappointing

Love it! I can't wait to give it to my best friend of 30 plus years this Christmas!

I placed the order November 18th. It said it would ship November 25th and it still hasn’t shipped and it’s December 4th.

This item is on back order with no specifics or compensation for customers. Chris (owner) was very cold in his email when requesting a refund. I still have yet to hear any updated information and have not been notified that the mug has shipped a week and a half past the date it was supposed to. Very poor communication and customer service.

Super cute!