Refinery Number One, LLC

Refinery Number One, LLC Reviews

21,207 Customer Reviews

Crossville, TN

Member since January 2016

Average Rating

Overall Score
4.6 out of 5

Rating Breakdown

21,207 total reviews
5
17,292 (82%)
4
1,778 (8%)
3
604 (3%)
2
379 (2%)
1
1,154 (5%)

Large Nordic Posters | 24"x36"

Rating:
Rated 5 out of 5 stars
Verified buyer from
Brandon, MS

Love Pillow Cover Collection

Rating:

Never received item. Could not get seller to respond. Jane ended up refunding me but it took longer than I would have liked.

Verified buyer from
FPO, AP

Love Pillow Cover Collection

Rating:

Ordered on Jan 19 and received today Feb 27, after contacting the Company Jane because the seller would never respond. Nothing like the pictures and of course Valentine’s Day has come and gone. Never order from this seller.

Verified buyer from
Hiawatha, KS

Rustic Quote Posters | 24"x36" | Free Shipping

Rating:
Rated 5 out of 5 stars
Verified buyer from
Broken Arrow, OK

Rustic Farmhouse Pillow Covers

Rating:
Rated 5 out of 5 stars
Verified buyer from
Dawsonville, GA

Definition Prints | 11x14 or 8x10

Rating:
Rated 5 out of 5 stars
Verified buyer from
Blanding, UT

Bible Scripture Prints | 8x10 or 11x14

Rating:
Rated 4 out of 5 stars
Verified buyer from
Bossier City, LA

Hand Loomed Turkish Towels

Rating:

I ordered these on Jan 19th and I still have not recieved these. I have left a message for them asking when they will ship and no answer. I really just want my money back. This is rediculous,they should at least communicate with the customer.

Verified buyer from
Memphis, TN

Vintage Botanical Prints | 8 Sizes

Rating:

Love this so much!! It looks great in my house

Verified buyer from
Douglas, GA

Rustic Art Prints | 11x14 or 8x10

Rating:

Love it. Looks great in my house. Good quality

Verified buyer from
Hurricane, UT

Transitional Plaids Pillow Collection

Rating:

If I could give this seller no stars, I would. I never got my order even after multiple emails. DO NOT BUY FROM THIS SELLER.

Seller Response

Hello - Your asked for a refund for you order. That is why your order was not shipped.

Verified buyer from
Walkertown, NC

Quotes & Literature Canvas Vintage Prints

Rating:

Absolutely love this print. Wish I ordered more as gifts

Verified buyer from
Knoxville, TN

Large Home Maps | 24"x36"

Rating:
Rated 5 out of 5 stars
Verified buyer from
Wyoming, MI

Vintage Hymn Prints | Over 200 Hymns

Rating:
Rated 5 out of 5 stars
Verified buyer from
Broken Bow, OK

Vintage Quote Posters | 24"x36" | Free Shipping

Rating:

so great!

Verified buyer from
Williamson, GA

Quotes & Literature Canvas Vintage Prints

Rating:
Rated 5 out of 5 stars
Verified buyer from
Southside, AL

Rustic Poster Prints | 24"x36"

Rating:

Ordered a poster -it says shipped-never received-I have emailed 4times and No reply-horrible service

Seller Response

Hello - I've just checked the tracking for your order and it looks like that it was out for delivery on 3 February - 9400109898642135765537. Please check with your local post office as it should have been delivered weeks ago. Reach out to us on [email protected] if the post office has lost your order and we will reship it.

Verified buyer from
Cumming, GA

Striped Turkish Hand Towels

Rating:
Rated 5 out of 5 stars
Verified buyer from
O Fallon, MO

Love Pillow Cover Collection

Rating:

Never received my order. Emailed company they said product was back ordered that they would ship on another date. That date came and went. I emailed company again and received a crazy reason(not sure if it was true or not). Asked to have money refunded. I will not be buying from them again.

Seller Response

Hello - We are sorry for the delay in shipping your order. We received the back ordered cases, but as you had cancelled your order we did not ship it. Many thanks!

Verified buyer from
San Antonio, TX

Large Wall Art | 2 Sizes

Rating:

Super cute, but the text almost looks like it has been written with permanent marker, and the edges of the print came very bent.

Seller Response

Hello - We are sorry to hear that you are not happy with your order. The marker effect is part of the font that was used to create the poster. Perhaps it was not shown clearly enough in the example image. We will try and make this more visible in the future. In regards to the edges coming bent, we do package our posters as carefully as possible, but sometimes USPS has other ideas regarding their safe arrival. As always if you would like a refund, please reach out to Jane and they will process this for you. Alternatively if you would like us to ship your order again, please email us on [email protected] - and we will get this sent out to you ASAP. Many thanks!

Verified buyer from
Saratoga Springs, UT